Refund Policy

Returns or Refunds

If you wish to exchange any of the products you purchased through our online store www.arajabones.comSocial media or WhatsApp, we detail the information below.

You can make the exchange of your purchase within 15 calendar days from the date of receipt of the package. The exchange request must be made via the email hgamboa@arajabones.com o WhatsApp link https://wa.me/50687068477, completing the following information.

 - Full name:

- Order number or order date.

- Phone number

- Reason for return and images

 We will contact you to provide a prompt solution.

If you receive damaged, defective, or incorrect products, we will cover the shipping cost and offer you a refund or exchange.

The return costs must be covered by the customer in case there is an error when requesting the products.

It is important to keep in mind that: the product you are going to exchange must not be used, modified, or altered from its original state, it must be in good condition, clean, and with its original tags.

Transportation costs (both shipping and returns) will only be refunded when Ara Jabones Artesanales is responsible for the reason for the product return (wrong product shipped, product in poor condition, etc.)